Multiplatform Contact Center suit (MCCS) - Real-Time
MCCS has brought Avaya, Cisco and Nortel real-time and historical information to the web, allowing access from anywhere. This characteristic makes MCCS perfect for increased accessibility, including connecting with multiple sites or at home-agents.
Manage contact center activities for maximum profitability with MCCS. MCCS will increase work efficiency and customer service levels.
Monitor real-time agent and skillset/queue activity and diffuse your call center's vital signs before they reach critical points.