Agent Dashboards - NetQ
Now your agents can know the real-time queue condition without distraction. NetQ is an alternative to the “heads up“ LED Reader board. It constantly provides real-time data to every agent screen within a LAN.
NetQs on-screen box shows the queue name, the number of calls in the queue, the age of the oldest call in the queue, and the number of manned positions, as well as several other queues or splits statistics. It also allows you to set your own thresholds. So as the call-handling situation gets critical, the on-screen colours change and a defeatable alarm sounds.
Cisco UCC & Cisco UCCx
Nortel Contact 6.0