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Multiplatform Contact Center Suite (MCCS) - Historical

MCCS, the ACD software, has brought Avaya, Cisco and Nortel real-time and historical information to the web, allowing access from anywhere. This feature makes MCCS ideal for increased accessibility, including connecting with multiple sites or at-home agents. Personalized, easy-to-use data includes ad-hoc reporting, scheduled reports through email. Easy to export to Excel, PDF format.

Decision-making Tools for All Staff Levels

Easy to define permission allows staff to have the appropriate access within the suite. The flexibility allows agents to self-monitor their performance against their queues.

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Advantages of Call Center Software
What is PBX Reporting Software?
Manage Workforce with ZigVoice Contact Center Software

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ZigVoice Contact Center Software for ROLM PBX
ZigVoice Contact Center Software Features

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Qualities of a Good Call Center Software
ZigVoice Contact Center Software for Cisco PBX
What Is ACD Reporting Software
ZigVoice Contact Center Software for Nortel PBX
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Phone: (312) 957-6177

Email: sales@zigvoice.com

Address: 55 E Jackson Blvd, Suite #1005 Chicago, IL 60604

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